As a receptionist you will be responsible for all aspects of Front Desk operation in order to maintain the high standards required meeting the Company and Guests expectations. Ensuring that full handovers are given and understood at the change of shift. Ensuring that all guests are dealt with in a friendly and efficient manner. Implementing fully the credit policy and procedure.
You maintain close contact with guests in your position. You are the one who leaves the first and last impression on our guests and with that you are of crucial importance for the service experience of our guests. You are also the point of contact for guests during their stay and you always try to exceed their expectations. You are proactive, solution-oriented and accurate in the field of administration and payments. You maintain communication with other departments, such as Housekeeping and F&B, so that our guests lack of nothing. Where up-selling is possible, you will identify the opportunities from a commercial point of view and take specific action.
The NH Gent Belfort hotel puts leisure travelers right in the heart of the city. There are 174 rooms, in a choice of Standard, Superior and Executive. Some rooms are in a classic style with carpet, while others have a more contemporary look and a hardwood floor. As well as a bar and restaurant for relaxing, there’s a terrace that’s lovely to sit out at during the warmer months and a sauna in our fitness area. For special occasions, we have an amazing Medieval vaulted cellar.
You always shine and you enjoy working with people. You have a natural interest in other people and cultures. You like to welcome our guests with a smile and you are a star in "multitasking". You know how to surprise every guest thanks to your personal touch. Of course you speak English as well as Dutch, a second foreign language is considered as an advantage. In addition, you feel at home in a team and you are flexible in terms of working hours.
Do you recognize yourself in this description? Then you are the one we are looking for! Do not hesitate and send us your CV!
As a NH employee you can benefit from
- An attractive wage
- NH university
- Group Insurance
- Hospitalisation insurance