During your traineeship as a Reservation & Sales Trainee you will maximize the hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Booking Office Manager. You will inform other departments about the VIP arrivals and identify commissionable reservations and secures required information and support the sales department with the day-to-day tasks.
Other important responsibilities are:
• Assure a constant, high level of service towards clients and colleagues
• Attend meetings and training required by the Booking Office Manager.
• Ensure guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Maintain your own working area, and materials clean, tidy and in good shape; reports defective materials and equipment.
• Identify and record special billing instructions; approve credit after consultation with the revenue Manager and/or Credit Manager.
As a Reservation & SalesTrainee you challenge yourself by always seeking for improvements. You are a flexible team player with good communication skills and attention to detail & quality. You enjoy specializing yourself in sales tactics and you are both flexible and stress-resistant. As a Reservation & Sales Trainee you have a high feeling of responsibility and know how to deal with confidential information discretely. Do you have a good knowledge of the English language,. French and Dutch are considered as a pré, and are you creative/solution minded? Than you are the Trainee we are looking for!
We understand that people make the difference and this is showing in our excellent conditions of employment that we offer to our employees, aside from an exciting career within the dynamic hospitality industry!
Aside from the gross amount of €500,- the NH Hotel Group offers the following benefits to its trainees;
• Special employee rate: to stay in NH Hotels worldwide!
• NH University: excellent trainings and international development possibilities
• Invite your family and friends with discount at NH hotels with NH Amigos
• Good career opportunities!